Why are my notifications not being sent?

If your notifications are not being sent, check the following common causes.

The check condition does not match

Check Sheet only sends a notification when the value in your spreadsheet matches the condition you configured.

Check the range, condition, and expected value in your check. You can read more in Conditions and Values.

The value looks different from its raw value

Check Sheet evaluates the raw value from the spreadsheet, not the formatted value you see in Google Sheets.

For example, a cell formatted as currency may display as $10.00, but the raw value may be 10.

You can read more in Why doesn't my check match the value I see in Google Sheets?.

The notification is only set to send once

When checking a range of cells, you can choose whether to receive a notification only the first time a check matches or each time a new match is found.

If Check Sheet has already notified you about a matching cell, it will not send the same notification again unless the check is configured to notify you about new matches.

You can read more in Notifications.

The check is paused or has reached a limit

Make sure the check is not paused, and check whether your account has reached its monthly notification limit.

You can read more in Pausing a Check and Limits.

The notification target is incorrect

Check the email address, webhook URL, or dynamic notification target used by your notification.

If you are using Slack, Microsoft Teams, Discord, or Google Chat, make sure the webhook URL is still valid and has not been deleted or regenerated in that service.

If you are using a dynamic notification target, make sure the target range matches the size of the check range. You can read more in Dynamic Notification Targets.

If you still need help

Please email [e-mail] with:

• Your Google account email

• A link to the affected spreadsheet

• The affected check name

• The notification target type

• Any relevant screenshots